Dstv

I am so disappointed with the service. I tried to call customer service and gave the ref number from their auto response but they cannot be able to get the proof payment that I emailed to their email addresss. I have been holding for 18 minutes until I put the phone down. I paid on the 02/05/2019 and I cannot get an access to channels that I paid for?

Why must I suffer while it is their problem, and even the manager cannot assist me, I end up holding forever. Their customer service is very poor, it seems as if they do no know what they are doing.