1 reviews | Active since Dec 2016
Dstv
<p>Sick and tired of DSTV telling me that they are going to susspend my account because I owe them money. I have made a payment on Dstv on the 25th of May. The amount that I owed was told by a Consultant of Dstv is R795.00 so I made the payment and now they want to disconnect me AGAIN. This is really getting out of hand with dstv. Really getting out of hand. Really can someone please sort this out. They dont sent me.any statements again there is no way that i still owe any thing. Really they call you to upgrade to the explora but they cant even manage to sort small things put like this. Really bad business for them....... sort this out or els I will take this up with legal actions.</p>
Dear Renette
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Renette
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
Dear Renette
Upon checking your account we can verify that you need to pay R451 to bring your account up to date as the R 795 wasn't enough to cover you for the Premium package till the end of June.
When you paid R795 you had an outstanding amount of R 227.51 for service viewed on the Compact package for period [05-05-2017 - 23-05-2017]. You then requested to upgrade to the PRM package on the 24th of May, you were then charged a prorated amount of R 229.06 for period [24-05-2017 - 01-06-2017 ] you were then left with R-338.43.
Your payment date is the 2nd of every month and the PREMIUM package subscription is R 789.00 you still need to pay R 450.57 to view till the 1st of July.
Kindly make a payment as soon as possible to avoid disconnection and being charged R50.00 reconnection fee.
Please let us know if there is anything that we can assist you with.
Regards
Elna
Best regards,
Dear Renette
Upon checking your account we can verify that you need to pay R451 to bring your account up to date as the R 795 wasn't enough to cover you for the Premium package till the end of June.
When you paid R795 you had an outstanding amount of R 227.51 for service viewed on the Compact package for period [05-05-2017 - 23-05-2017]. You then requested to upgrade to the PRM package on the 24th of May, you were then charged a prorated amount of R 229.06 for period [24-05-2017 - 01-06-2017 ] you were then left with R-338.43.
Your payment date is the 2nd of every month and the PREMIUM package subscription is R 789.00 you still need to pay R 450.57 to view till the 1st of July.
Kindly make a payment as soon as possible to avoid disconnection and being charged R50.00 reconnection fee.
Please let us know if there is anything that we can assist you with.
Regards
Elna
Best regards,
Ok fine. But I never got any statements to state that. And when I phoned the consultant I asked him several time are you sure that I dont owe any thing and he said yes I only need to pay R795. So now what do we do regarding this situation becausr now I am getting disconected because of the consultants neglected information to me as a customer.
Please is there any way that we can make an arrangement regarding this situation?
Ok fine. But I never got any statements to state that. And when I phoned the consultant I asked him several time are you sure that I dont owe any thing and he said yes I only need to pay R795. So now what do we do regarding this situation becausr now I am getting disconected because of the consultants neglected information to me as a customer.
Please is there any way that we can make an arrangement regarding this situation?
Hallo there. So no one is getting back to me regarding the situation.
And now I need to pay more than what is expecting.
So can someone please contact me regarding this matter.
Thanks
Hallo there. So no one is getting back to me regarding the situation.
And now I need to pay more than what is expecting.
So can someone please contact me regarding this matter.
Thanks
Dear Renete
At the time of your call the payment was enough to cover you till 01-06-2017 then you needed to pay R 450.57 for this current period, this will allow you to view till the 1st of July. As part of our business procedure we don't do payment arrangements.
Kindly make a payment as soon as possible to avoid disconnection.
Regards
Elna
Best regards,
Dear Renete
At the time of your call the payment was enough to cover you till 01-06-2017 then you needed to pay R 450.57 for this current period, this will allow you to view till the 1st of July. As part of our business procedure we don't do payment arrangements.
Kindly make a payment as soon as possible to avoid disconnection.
Regards
Elna
Best regards,