DSTV

I recently changed from my normal decoder to an explora price lock, i was not advised that i need to cancel my old subscription. I found that out a day before my account was debited. I was debited R955.25 on the 1st of march i called to have R385 reversed into my account the consultant told me that my money will reflect in my account in the next two hours i waiting 5hours and called in again i was then advised that it takes 24 to 48 i waited the Friday through out the weekend however today when i call in i am advised that the money will be in my account in 7days I have been inconvinieced because i have a life cover debit order that goes off on the 1st of every month already i have been charged R60 for not having enough funds in my account for the debit order