DSTV

I have a explorer, I am trying to set up a duel view, after a week yesterday they told me to pay R608, and the problem will we solved witch I did paid R680. Still no duel view. If you phone in you need to give your account no( ********** 0) and they then give you your balance first it was R1575 payable 28 Feb. After I paid my outstanding R895.66. I have no idea what he problem is, it seems they don't no, I would like to have the exstra view.