DSTV
<p>I have been struggling with Multichoice and their staff for 3 weeks.Not one of the staff members keep their word.I have DSTV in the day and at night there is nothing(im paying for a service and cant use it).A supervisor from DSTV promised to send a field technicians 2 weeks ago and still i have not seen or heard from anyone,now there is no signal at all.Spoke to Jackie yesterday afternoon asked to speak to whoever is higher then the supervisors and was told i cant be put through,i have wasted so much airtime calling your call centre and with no luck,im a sassa *****ionar and this is my only form of entertainment and paying for something and not having it.Everytime i phone i get the same storie and have to repeat everything all again,Could i get assists please DSTV.</p>
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Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
04 May 2017, 13:41Dear Bronwyn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply04 May 2017, 13:41
Official
Dear Bronwyn
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
's updateReviewer Update
04 May 2017, 13:45Please could you contact Lynn as i did this on her behalf her number is ********** 029 Thank you
's update04 May 2017, 13:45
Reviewer Update
Please could you contact Lynn as i did this on her behalf her number is ********** 029 Thank you
DStv (MultiChoice)'s replyOfficial
04 May 2017, 15:18Good day Lynn
In reference to our telephonic discussion, we have referred your query to our technical team.
Kindly expect a call directly from them. This is to make further arrangements with you for technical assistance.
Thank you for taking your time and bring this matter to our attention.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply04 May 2017, 15:18
Official
Good day Lynn
In reference to our telephonic discussion, we have referred your query to our technical team.
Kindly expect a call directly from them. This is to make further arrangements with you for technical assistance.
Thank you for taking your time and bring this matter to our attention.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s replyOfficial
05 May 2017, 16:08Dear Lynn
I sincerely apologise that you have not yet been contacted.
Your feedback has been re-escalated to the technical team.
I promise to continuously keep in touch with you till this issue is resolved.
Thank you for sharing your experience with us.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 May 2017, 16:08
Official
Dear Lynn
I sincerely apologise that you have not yet been contacted.
Your feedback has been re-escalated to the technical team.
I promise to continuously keep in touch with you till this issue is resolved.
Thank you for sharing your experience with us.
Best regards
Dinah
Best regards,
's updateReviewer Update
09 May 2017, 16:14Good Day Dinah,Thank you so much for the assists and getting Lynn back up and running and thank you to your technical guy Excellent for all his assists and making sure that before he left that it was sorted really appreciate it,Hope you have a great day further,and thank you for sticking to your promises.
Thank you
's update09 May 2017, 16:14
Reviewer Update
Good Day Dinah,Thank you so much for the assists and getting Lynn back up and running and thank you to your technical guy Excellent for all his assists and making sure that before he left that it was sorted really appreciate it,Hope you have a great day further,and thank you for sticking to your promises.
Thank you
DStv (MultiChoice)'s replyOfficial
10 May 2017, 10:53Good day Lynn
It is indeed great to hear that you have been assisted. I must sincerely apologise for the delayed response in this regard.
Thank you once more for your time and patience.
Please feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply10 May 2017, 10:53
Official
Good day Lynn
It is indeed great to hear that you have been assisted. I must sincerely apologise for the delayed response in this regard.
Thank you once more for your time and patience.
Please feel free to contact us if you require any further assistance.
Best regards
Dinah
Best regards,