TB
Tshego B
1 reviews | Active since Aug 2018
29 Aug 2018, 13:26
DSTV
On the 18 of April 2018 I called DSTV installers to come install DSTV Explorer at my flat in Pretoria, 301 Craig’s Place, 45 Steve Biko Street, Arcadia Pretoria,
Upon arrival they discovered that my place had a communal dish and immediately it posed a problem because they needed a multi switch which they didn’t have in order to install an explorer decoder at my place.
They requested me to go get it and then contact them again to come install the DSTV. So technically it was not installed.
According to policy, I’m supposed to activate the Dstv myself by speaking with them over the phone of which was not done because I did not have a multi switch and the installers did not install my dstv.
My explorer decoder is still in my box and has never worked a single day nor have I ever activated it.
Recently dstv called me asking when am I gonna pay my account which was confusing because it was never activated.
I explained the situation to them and they said they will escalate it and get back to me. They then called again to ask when will I make payment. But I can’t make payment for an inactive account.
Dstv has now escalated my account to debt collectors without prior communication about what is happening with my inactive account which we have discussed before on countless times.
My mother also called them to discuss the account but they have not reverted.
I’m a very unhappy customer, or not one, because I have a debt with dstv over an account that is not active.
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
29 Aug 2018, 14:49Dear Tshego Baitsiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Aug 2018, 14:49
Official
Dear Tshego Baitsiwe
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Aug 2018, 10:29Good day Tshego Baitsiwe
Thank you for bringing this matter to our attention.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they are experiencing a problem with the decoder or will not be using the service for the upcoming month.
Should this not be done the subscriber will be liable for any additional cost accumulated on the account.
We have no record of you advising Multichoice that your decoder in not installed yet, as a result you are liable for the outstanding amount on your account.
Please be advised that your service is currently disconnected.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply30 Aug 2018, 10:29
Official
Good day Tshego Baitsiwe
Thank you for bringing this matter to our attention.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
It is the responsibility of the subscriber to inform MultiChoice before the next payment date that they are experiencing a problem with the decoder or will not be using the service for the upcoming month.
Should this not be done the subscriber will be liable for any additional cost accumulated on the account.
We have no record of you advising Multichoice that your decoder in not installed yet, as a result you are liable for the outstanding amount on your account.
Please be advised that your service is currently disconnected.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
TB
Tshego B's updateReviewer Update
30 Aug 2018, 11:04Good day
I never activated the contract in the first place . I did not pay the activation fee of R68(approximately) , so how is my Dstv activated resulting in the month to month policy you’re referring to .
I did not give anyone my personal details to activate it .
I was not experiencing difficulties with my decoder , it was not installed AT ALL . It’s still sealed in its package.
So please explain to me why I’m paying for something I did not activate or even connect to my TV .
I spoke to your consultants on 3 different occasions, the last one being on the 31st of July, informing them about this issue . They said to me they would escalate the issue and get back to me and they never did.
On my invoice it states that the DSTV could not be installed because of the multi switch ! So how is it activated without it being installed in the first place ?
This is completely unacceptable.
My account was not activated!!
TB
Tshego B's update30 Aug 2018, 11:04
Reviewer Update
Good day
I never activated the contract in the first place . I did not pay the activation fee of R68(approximately) , so how is my Dstv activated resulting in the month to month policy you’re referring to .
I did not give anyone my personal details to activate it .
I was not experiencing difficulties with my decoder , it was not installed AT ALL . It’s still sealed in its package.
So please explain to me why I’m paying for something I did not activate or even connect to my TV .
I spoke to your consultants on 3 different occasions, the last one being on the 31st of July, informing them about this issue . They said to me they would escalate the issue and get back to me and they never did.
On my invoice it states that the DSTV could not be installed because of the multi switch ! So how is it activated without it being installed in the first place ?
This is completely unacceptable.
My account was not activated!!
TB
Tshego B's updateReviewer Update
30 Aug 2018, 11:04Good day
I never activated the contract in the first place . I did not pay the activation fee of R68(approximately) , so how is my Dstv activated resulting in the month to month policy you’re referring to .
I did not give anyone my personal details to activate it .
I was not experiencing difficulties with my decoder , it was not installed AT ALL . It’s still sealed in its package.
So please explain to me why I’m paying for something I did not activate or even connect to my TV .
I spoke to your consultants on 3 different occasions, the last one being on the 31st of July, informing them about this issue . They said to me they would escalate the issue and get back to me and they never did.
On my invoice it states that the DSTV could not be installed because of the multi switch ! So how is it activated without it being installed in the first place ?
This is completely unacceptable.
My account was not activated!!
TB
Tshego B's update30 Aug 2018, 11:04
Reviewer Update
Good day
I never activated the contract in the first place . I did not pay the activation fee of R68(approximately) , so how is my Dstv activated resulting in the month to month policy you’re referring to .
I did not give anyone my personal details to activate it .
I was not experiencing difficulties with my decoder , it was not installed AT ALL . It’s still sealed in its package.
So please explain to me why I’m paying for something I did not activate or even connect to my TV .
I spoke to your consultants on 3 different occasions, the last one being on the 31st of July, informing them about this issue . They said to me they would escalate the issue and get back to me and they never did.
On my invoice it states that the DSTV could not be installed because of the multi switch ! So how is it activated without it being installed in the first place ?
This is completely unacceptable.
My account was not activated!!
TB
Tshego B's updateReviewer Update
30 Aug 2018, 11:05Please contact me ASAP
TB
Tshego B's update30 Aug 2018, 11:05
Reviewer Update
Please contact me ASAP