SB
Sjani B
1 reviews | Active since Jul 2018
03 Aug 2018, 10:19
dstv
So ****ed off!!!!!!! our payment was due the 02/08/18 we paid and they cut our services off!!!!!!!!!! saying they did not recieve payment we even emailed them statements and still they wanted to say we did not pay!!!!!!! DSTV Get your act right!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Aug 2018, 13:28Dear Sjani Botha,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Aug 2018, 13:28
Official
Dear Sjani Botha,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
07 Aug 2018, 09:38Good day Sjani Botha
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card as well as an alternative number for us to contact you on and assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply07 Aug 2018, 09:38
Official
Good day Sjani Botha
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
We unable to access your account with the information provided. Pleas provide us with your customer number, decoder and smart card as well as an alternative number for us to contact you on and assist you accordingly.
Please reply as private as the system will block any personal information as part as the security process to protect both MultiChoice and the customer.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,