SO
Shawn O
1 reviews | Active since Jul 2018
31 Jul 2018, 08:02
DSTV
DSTV E48-32 .Just another one of DSTV problems .There is forever a problem but i am just waiting for my Fiber installation to be completed and i will be done with you.So in advance DSTV GOOD BEY
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Jul 2018, 09:23Dear Shawn Opperman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Jul 2018, 09:23
Official
Dear Shawn Opperman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
01 Aug 2018, 18:13Good day Shawn
I tried to contact you today but could not reach you. It was also not possible to access your DStv account.
The reason for calling was to check if you have received any assistance with an error message above. In most cases, this error message (E48-32) is installation related.
However, we try to reboot the decoder by pulling out the power cable for five seconds and replace it. When the power cable is replaced, the decoder scans and the picture is restored.
Should the problem persists, please have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the device and give relevant feedback.
If there's no fault with the decoder, you may be required to contact an accredited DStv installer to check your installation.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply01 Aug 2018, 18:13
Official
Good day Shawn
I tried to contact you today but could not reach you. It was also not possible to access your DStv account.
The reason for calling was to check if you have received any assistance with an error message above. In most cases, this error message (E48-32) is installation related.
However, we try to reboot the decoder by pulling out the power cable for five seconds and replace it. When the power cable is replaced, the decoder scans and the picture is restored.
Should the problem persists, please have the decoder tested at the nearest DStv service centre or agency. Our technical team will check the device and give relevant feedback.
If there's no fault with the decoder, you may be required to contact an accredited DStv installer to check your installation.
Kind regards
Dinah
Best regards,