mH
masood H
1 reviews | Active since Jul 2018
20 Jul 2018, 08:42
dstv
i have paid my account and have been disconnected 3 times i have also spent more than R350 ON AIRTIME ASKING THEM TO RECONNECT this morning it was disconnected for a 4th time and i cannot believe that i have to run around asking for statements 4 times when my money has been taken already
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
20 Jul 2018, 09:21Dear Masood hashim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply20 Jul 2018, 09:21
Official
Dear Masood hashim
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Jul 2018, 14:41Good day Masood hashim
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
Our records indicate that you have been in communication with our consultants that have activated your service and escalated your Bank statement to our Finance team for assistance.
We will be investigating the progress with our finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply20 Jul 2018, 14:41
Official
Good day Masood hashim
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We tried to contact you without any success.
Our records indicate that you have been in communication with our consultants that have activated your service and escalated your Bank statement to our Finance team for assistance.
We will be investigating the progress with our finance department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
mH
masood H's updateReviewer Update
20 Jul 2018, 15:01please understand that i have sent through all i can as far as paperwork is concern even my bank statement says that i have paid and the money was taken out of my account i am a loyal customer and believe that i wont receive back my airtime wasted on the resolution to the matter so please do your part and find and allocate my payment so that this doesn't repeat itself
mH
masood H's update20 Jul 2018, 15:01
Reviewer Update
please understand that i have sent through all i can as far as paperwork is concern even my bank statement says that i have paid and the money was taken out of my account i am a loyal customer and believe that i wont receive back my airtime wasted on the resolution to the matter so please do your part and find and allocate my payment so that this doesn't repeat itself