mM
mapule M
1 reviews | Active since Feb 2015
15 Jun 2018, 17:10
Dstv
Hello Peter What the hell is going on with Dstv I paid my March subscription then only on the 14 of may my service is being cut though I had paid for may and being told that I made a reverse on the payment which doesn't make any sense to me as to how n m being given a name milia mkhize that she is the one who made the reverse m being told that all fnb clients r all experience the same problem I rush to the branch n it's the first time they hear of such they connect me to their call center n also to them is new news n in my account the were no such activities is multi choice trying to recover what they lost from premium subscribers cancelling their connection in April from compact viewers who try to be loyal to them every month even when watching the same things repeatedly
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Replies (2)
DStv (MultiChoice)'s replyOfficial
15 Jun 2018, 20:07Dear Mapule
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Jun 2018, 20:07
Official
Dear Mapule
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Jun 2018, 21:48Good day Mapule
Thank you for sharing your concern with us.
According to our records, there's two payments made on 29 March 2018 for April subscription. However, one of these payments was reversed as Milia received confirmation from FNB bank. It is for this reason she had to capture the reason for reversal.
Sadly, no payment was received on 29 April 2018 to cover the monthly subscription for May 2018. The last payment reflecting in your account is dated 01 June 2018. There's no payment for May 2018 hence the service is disconnected.
Please send us your proof of payment for May 2018 to *** for payment allocation. Alternatively, please pay R384.49 to keep the service active till 27 June 2018.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply15 Jun 2018, 21:48
Official
Good day Mapule
Thank you for sharing your concern with us.
According to our records, there's two payments made on 29 March 2018 for April subscription. However, one of these payments was reversed as Milia received confirmation from FNB bank. It is for this reason she had to capture the reason for reversal.
Sadly, no payment was received on 29 April 2018 to cover the monthly subscription for May 2018. The last payment reflecting in your account is dated 01 June 2018. There's no payment for May 2018 hence the service is disconnected.
Please send us your proof of payment for May 2018 to *** for payment allocation. Alternatively, please pay R384.49 to keep the service active till 27 June 2018.
Kind regards
Dinah
Best regards,