LR
Leon R
1 reviews | Active since Jul 2011
02 May 2018, 14:14
DSTV
I shared an experience on the 11 of April. Since then I have had two replies (the one a standard reply and the other one a Rupert saying that they will contact me), and the balance is now showing as R 7 046.62 due by 12 May.
What is happening. I prefer an answer via e-mail, since I had a stroke and cannot communicate clearly on the phone.
I raised another one on 30 April - standard response.
I am now going to write a letter to the CEO of Multichoice to let Mr Mavelo decide who has to let go, of me or your Rupert.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 May 2018, 15:26Dear Leon,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 May 2018, 15:26
Official
Dear Leon,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 May 2018, 21:04Dear Leon,
We confirm your DStv account is up to date and paid annually. The account is paid up for the following viewing period from 12th of March 2018 till 11 March 2019.
Due to a technical glitch the system is showing an incorrect balance. This amount does not have a quote reference number and will not affect the account. We do not want you to worry about this amount, as the account is paid up till March 2019.
We sincerely apologise for any inconvenience that may have been caused.
Our intention is certainly not to provide a sub-standard service to our customers.
Should you require further assistance, please do not hesitate to contact us send an email to ***
Kind regards,
Edward
DStv Hello Peter.
Best regards,
DStv (MultiChoice)'s reply02 May 2018, 21:04
Official
Dear Leon,
We confirm your DStv account is up to date and paid annually. The account is paid up for the following viewing period from 12th of March 2018 till 11 March 2019.
Due to a technical glitch the system is showing an incorrect balance. This amount does not have a quote reference number and will not affect the account. We do not want you to worry about this amount, as the account is paid up till March 2019.
We sincerely apologise for any inconvenience that may have been caused.
Our intention is certainly not to provide a sub-standard service to our customers.
Should you require further assistance, please do not hesitate to contact us send an email to ***
Kind regards,
Edward
DStv Hello Peter.
Best regards,
LR
Leon R's updateReviewer Update
02 May 2018, 22:13Hallo Edward
1. Why are the details of my subscription not covered in the March or April statement? Or do you also have a problem with the statements?
2. What are you going to do with the one month credit, are you going to pay that into my account?
Regards
Leon
LR
Leon R's update02 May 2018, 22:13
Reviewer Update
Hallo Edward
1. Why are the details of my subscription not covered in the March or April statement? Or do you also have a problem with the statements?
2. What are you going to do with the one month credit, are you going to pay that into my account?
Regards
Leon