JG
Johan G
1 reviews | Active since Mar 2018
17 Mar 2018, 10:11
Dstv
I received no statements form Dstv for about 6th mounths, talk to them on Live Chat, the Agent promise they send it , nothing, the next day , talk to another agent promise again, still nothing. My monthly package is R235.00 which is deducted by stop order, and then I have a holiday home as well which we use when on holiday. On 02/01/18 they deducted R642.87 on 01/02/18 R316.14 and again on 02/03/18 R1399.04 Since I do not receive any statements I can not check to varify. Like I explained above it does'nt help to phone and ask. I am so sick and tired to talk to them as it only cost me more money on telephone time and there is no results.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Mar 2018, 11:38Dear Johan Greyling
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Mar 2018, 11:38
Official
Dear Johan Greyling
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Mar 2018, 21:03Good day Johan
Thank you for sending us your query.
According to our records, this is an email address *** listed on your DStv account. For the statement purposes, kindly advise on the email address which the statement must be sent to.
Regarding the account, the service from the holiday account is still active. Kindly confirm if this service should remain active or disconnected.
We would like to hear from you.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply17 Mar 2018, 21:03
Official
Good day Johan
Thank you for sending us your query.
According to our records, this is an email address *** listed on your DStv account. For the statement purposes, kindly advise on the email address which the statement must be sent to.
Regarding the account, the service from the holiday account is still active. Kindly confirm if this service should remain active or disconnected.
We would like to hear from you.
Kind regards
Dinah
Best regards,