DSTv

Yesterday i went in to change my HD decoder cause it stoped working. I was called to counter no.47, her name was Prisca. i explained my problem and she helped and said they can"t do anything but can replace a refurbished decorder for R698.00 or an explora for R999. a few min later she then said to me that the explora is for R698. she checked and tripple checked on the price, she even called a colleague to check if she did not make a mistake. So i paid the R698. and she took the old decoder to change it for the expolra. when she gets back she says sorry i made a mistake its the wrong price. i told her to call someone incharge and explained to him (Joey), he says i can only "tell I am sorry" and we can't help with the explora. i explained to him if i was in Woolies and they made an error i would get the stuff for that price and service is bad at DSTv. Now i get an sms to rate how DSTv has done, i gave then a 1 star which is too good, they should get 0 cause what they say they should do as the people working at customer care are the window to DSTv. i am very disappointed with them. they should give me an explora for that price and keep to thier word. SERVICE DELIVERY SUCK IN SOUTH AFRICA.