*********** DSTV

We received an sms from DSTV to for payment of R419. On the sms that was sent it had a link where we can make payment. We clicked on the link and it requested for the bank card details. The payment was done successfully. 3 days later the DSTV subscription was blocked and a reconnection fee was charged. We called and they advised thatvthe R50 reconnection fee would be reversed and the subscription would be unblocked. Since the 28th the we had to call DSTV 4 times as the subscription keeps getting blovked every few days. The calls with DSTV is no longer than 30 min everytime as we need to explain the the staff everytime what is going on. They keep insisting they want proof of payment in a PDF format which is impossible to get from the bank as the transaction reflects as a card purchase and not an EFT. We have asked for a manager to call us back and as expected...no callback from any manager as they also don't know whatvthey are doing. They only make promises to get clients off the phone and get rid of the problem as someone else will deal with the problem in 3 days.