DStv

I am on a Compact package. But we could only watch Family package for almost 2 weeks if not more. I made full payment for Compact. I had to query via DStv WhatsApp which is not user friendly and couldn't find help. I then make a phone call to. Customer centre...the lady asked for my account number to check what could be the problem and promised to call me back. But never called. Few minutes after the call all the channels where back to normal to compact package. I'm disappointed because there was no call back from them, Just to explain what caused the switching off the compact package. No apology from them nothing until now. I feel ****** as a customer