BP
Brenda P
1 reviews | Active since Jun 2013
18 Jan 2024, 09:36
DSTV ******* !
I have been trying to get hold of an agent for a query......I finally got hold of a woman ..... who I begged to call me back as she had all my information. My airtime had run out and she didnt bother to call back. I am trying to deal with a package problem which I always had and now it has changed all of a sudden. Why don't they inform us, they are putting up their prices or let us know, why do they just chop you off. I would really be in shock if it was possible that an agent would call me back:
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jan 2024, 09:51Hi Brenda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jan 2024, 09:51
Official
Hi Brenda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
BP
Brenda P's updateReviewer Update
18 Jan 2024, 11:52Hi Peter,
For the 3rd time I finally got a guy, who was sooo helpful that I wish I had taken his name.
Now I must apologise, but I was furious with that lady who promised she would call me back and didnt
I also tried to get into the DSTV app, but I forgot my password. Every time I clicked reset password....it didnt come through and then when I clicked resend.....also nothing happened.
Please can you look into that as I know that is only way I can get my statements.
Many Thanks,
Brenda
For the 3rd time I finally got a guy, who was sooo helpful that I wish I had taken his name.
Now I must apologise, but I was furious with that lady who promised she would call me back and didnt
I also tried to get into the DSTV app, but I forgot my password. Every time I clicked reset password....it didnt come through and then when I clicked resend.....also nothing happened.
Please can you look into that as I know that is only way I can get my statements.
Many Thanks,
Brenda
BP
Brenda P's update18 Jan 2024, 11:52
Reviewer Update
Hi Peter,
For the 3rd time I finally got a guy, who was sooo helpful that I wish I had taken his name.
Now I must apologise, but I was furious with that lady who promised she would call me back and didnt
I also tried to get into the DSTV app, but I forgot my password. Every time I clicked reset password....it didnt come through and then when I clicked resend.....also nothing happened.
Please can you look into that as I know that is only way I can get my statements.
Many Thanks,
Brenda
For the 3rd time I finally got a guy, who was sooo helpful that I wish I had taken his name.
Now I must apologise, but I was furious with that lady who promised she would call me back and didnt
I also tried to get into the DSTV app, but I forgot my password. Every time I clicked reset password....it didnt come through and then when I clicked resend.....also nothing happened.
Please can you look into that as I know that is only way I can get my statements.
Many Thanks,
Brenda