Dstv

I was suppose to pay R495 and made a mistake payed R4904.00 to dstv...i called the call center on 15 and explained that i made a mistake..they confirmed that they can see it on there side and that they will get back to me within 24 hours so they can refund the extra that i have payed .i waited till monday the 18th i called in again and spoke to zama she also promised me that later that day they will get back to me.I had to call again on the 20th and spoke to Zinhle Ndlovu she said she ascalated the matter and they will get back me..