1 reviews | Active since Oct 2016
DStv
<p>Hi </p> <p> </p> <p>First of all you pay an arm and a leg for premium then the decoder starts rebooting on off to the point I had no choice to contact dstv. First agent dropped my call second agent did not know what to look for to assist me. For a year my extra is not working due the same error only to be told to take it in. If you going to provide a service that a client must pay for ensure the product and hardware can support the service I don't see why you Pay close to R1000 and then you must run to walk in shop to test. Dstv should have techs for free available to support existing clients at the rate we pay for Monthly adding up to R12000 +- a year. Not happy customer and decided it's time to cancel dstv </p>
Dear Miranda Schutte
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Miranda Schutte
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Miranda Schutte
We apologise for this disruption in service.
The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on the 11th of October. All you have to do is leave your Explora decoder on so it can receive the software fix.
However if you still experiencing problems please follow the below steps :
Reboot decoder while holding the p+ button on the front panel.
Decoder will display “code”
Press buttons in this sequence P-, P-,P-,P+
Decoder will display “dl st”
Press the P+ button to confirm
The decoder will go through the upgrade. The process will take about 15 minutes do not interrupt it.
Regards
Elna
Best regards,
Dear Miranda Schutte
We apologise for this disruption in service.
The problem with rebooting Explora’s was identified, our engineering teams worked day and night to find a better solution and made a breakthrough late on the 11th of October. All you have to do is leave your Explora decoder on so it can receive the software fix.
However if you still experiencing problems please follow the below steps :
Reboot decoder while holding the p+ button on the front panel.
Decoder will display “code”
Press buttons in this sequence P-, P-,P-,P+
Decoder will display “dl st”
Press the P+ button to confirm
The decoder will go through the upgrade. The process will take about 15 minutes do not interrupt it.
Regards
Elna
Best regards,