DSTV

I've been battling with multichoice for almost 6 months now, there's Netflix subscription of R199 that they linked to my account, and they claim that it's Netflix, every month I have to call and complain, today their lines are not going through and they have suspended my service, they indicated that I need to contact Netflix, and I did unfortunately there's no account of R199 with them only the one of R99 that we access from the phone. I'm really frustrated about this what can I do