Dstv

Am a very unhappy customer, i had a debit order with dstv but cancel it because my other decoder is not being paid by m its for my cousin. Only to find out that my 519 payment has been split into both decoders. My service was suspended today i had to 190 for my services to be connected again. When i ask the consultant they say its a fee. Why was thw money being split in the first place. DSTV got such poor service shame i wanted to upgrade but i don thing i will be able to do that if am still experiencing this problems.