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christine S

1 reviews | Active since Mar 2009

09 Feb 2023, 16:07

DSTV

Cancel service on their app however, if you cancel on the app they cancel the Debit order but not the insurance part of it. If you give your customers the option to cancel via the app then the customer takes it that you cancel all services.

Now a collection agents call to collect money from me. I just want to warn the public of this tactic that DSTV is doing and to ensure that if you cancel that you don't just cancel on the DSTV app however also cancel via email. I will never subscribe to DSTV again. you've lost a client for life because of this totally dishonest tactic that you are following. Good buy DSTV.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply09 Feb 2023, 16:09
Official
Hi Christine Stewart,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team