Dstv

This is the second image Dstv has given incorrect information. This time I checked my balance due on their whatsapp service as they recommend. The amount due was 3 times my normal installment. I was shocked so called their call center. The lady told me I had been automatically upgraded. I told her that was not right as I never requested it. She apologized and informed she would put me back on my package. She informed me what my balance was I needed to pay. The next day I paid plus a little more as per my conversation with her. A week later I have been disconnected. I called the call center again, only to be told now I owed money from over a month ago. I asked first of all why did Dstv not disconnect me then as they are very quick to disconnect and charge a reconnection fee. Can't answer it. I asked why was I not informed of this amount owing, can't answer me. Asked why was I told a week ago of an amount that did not include this so called outstanding amount, can't answer me. When you question them all they say is that is what the system says. Last time this happened I spoke to the supervisor, pointless!! I asked for the recording of the conversation, can't provide it.