Dstv

I had an HD PVR and a DSTV Explora installed and on 09 February 2024, I purchased a DSTV Explora Ultra and arranged with a DSTV-accredited installer to replace the HD PVR with the DSTV Explora Ultra. Hardware setup was made and the installer contacted the DSTV call center to do the necessary activations and setup. The first agent started the process but communication was lost halfway through the process. This same process followed through the next two agents and every time the installer had to call back again. Luckily the fourth agent could assist and do all that was required to complete the installation. When I looked at my account the total to pay was heavily inflated, my rewards status was downgraded and I lost my free monthly box office movie. I called the help desk four times at a cost of almost R 200 to set the records right but in vain. Every time I was promised that they could see that incorrect transactions were appearing on the account and that they would arrange this to be rectified. Up to date the amount is still incorrect and my concern is that when it comes to debit order time the incorrect amount will be collected from my bank account.