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nick R

1 reviews | Active since Jan 2021

27 Jan 2021, 22:36

DSTV

I am so disappointed with multi-choice, I have an reminder every day and 3 or for times a day on my DSTV . asking me to up grade to the more expensive package. E 102 -29 , I have asked multi-choice to sort this irritation out on many occasions, But once again Customer service as useless as they are don't do anything, I am sure they are a brain dead lot. I have requested to speak to a senior manager but The Customer service DONT Know who their line manager is. Was promised to receive a call from the Manager but we still wait.!!!!!. I receive Phone calls from the DSTV call Centre asking if i would like to up grade to the better decoder and package, i have told the caller to please not call me. which they have bugged me. the call Centre stopped calling me only when i became rude. I am one of the oldest subscribers to Dstv.. i was at the opening and Naspers Opening, when Koos Bekker was the Director and inspiring us with the companies vision. But sadly Dstv has lost its way.. I will continue to find a senior Manger who has the publics interest at heart. and has the ***** to get in contact with me. !!!! i will cancel my contract with Dstv and hope many other customer Realise that we are taken for a ride. Bad Customer service and a lack of interest. Don't support such bad service.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jan 2021, 23:23
Official
Hi Nick Rodrigues,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team