PB
Pieter B
1 reviews | Active since Nov 2009
01 Feb 2023, 21:23
DSTTV downgrade without notifying or requesting for a downgrade
I was downgraded without asking for it on my full streaming package for the 2nd time in 3 months. DSTV *** Downgraded to Compact. They have done this without notifying me. I am +R700 in credit, just checked on their system> Now you need to chat to and BOT then an agent that is arrogant like the previous one by the name of Ray.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
01 Feb 2023, 21:54Hi Pieter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply01 Feb 2023, 21:54
Official
Hi Pieter,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
PB
Pieter B's updateReviewer Update
01 Feb 2023, 22:13The agent is saying my package DStv Premium Streaming is active. But I can only see it from channel 107. The DSTV agent just acknowledges they do have a problem with their system, but why must they first argue and then see they are wrong?
This is the agents' comments, "I just double-checked and there seems to be an issue from our end, the team is aware and busy with it. We apologize for the inconvenience"
Agent is Sbongokuhle. F has entered the conversation
This is the agents' comments, "I just double-checked and there seems to be an issue from our end, the team is aware and busy with it. We apologize for the inconvenience"
Agent is Sbongokuhle. F has entered the conversation
PB
Pieter B's update01 Feb 2023, 22:13
Reviewer Update
The agent is saying my package DStv Premium Streaming is active. But I can only see it from channel 107. The DSTV agent just acknowledges they do have a problem with their system, but why must they first argue and then see they are wrong?
This is the agents' comments, "I just double-checked and there seems to be an issue from our end, the team is aware and busy with it. We apologize for the inconvenience"
Agent is Sbongokuhle. F has entered the conversation
This is the agents' comments, "I just double-checked and there seems to be an issue from our end, the team is aware and busy with it. We apologize for the inconvenience"
Agent is Sbongokuhle. F has entered the conversation