DSTC ACC SUSPENDED, DESPITE PAYMENT

I app**** for the R849 explorer package via the DPP sms line. I was approved on the Tuesday and on the Wednesday I called to cancel the application as there was a possibility that we were going to move. The agent who assisted me said that I may still be debited, which I was. The total debit was for over R1,500, which I am still confused to why so much was debited. I sent an sms to DPP and told another agent the story and they said it was cancelled and that my normal premium acc would be credited with the amount that was debited. This did not happen. My current premium decoder and package has been taken off the system completely and the explorer decoder (which the courier came to deliver and I sent back with him) has been activated. I am now sitting with no DSTV and its the World Cup. My husband is furious and despite how many people I talk to I cant get the problem sorted out. The normal call centre say they cant help me and I can never get through to anyone on the DPP number I have been given. I am so frustrated and infuriated with this entire process.