jD
jay D
1 reviews | Active since Feb 2016
18 Feb 2016, 22:30
dsd change
Ive called mutichoice, and spent 150 airtime to habe my services connected. My pvr got struck by lightning, and i wanted to disconnect it amd reconnect my other decoder i gave all my correct information but they could not pick up my info,they need to enter the 10 numbers of my card i gave the agents 11 numbers adviced them to enter on 10 and the still tell me its incorrect they are pathetic, not knowing that they work with this each day and yet they speak to you as if you are dumb wow im impressed by this stupid service i will insure my whole family amd friends move their service, and i pray every one reads this multichoice is a waste of money and the agents they have are lazy and they got the best bad attitude in this world im impressed sitting here i paid for my service unable to enjoy what i have paid for wow big ups
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DStv (MultiChoice)'s replyOfficial
21 Feb 2016, 11:28Hello jazninilyn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I also tried to pull out your account using the ID number provided and the cellphone number as well, but i could not find an account with the details provided, may you please go to the nearest agency or provide us with either the customer number, decoder serial number or smartcard number, so that we may be able to assist you.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I also tried to pull out your account using the ID number provided and the cellphone number as well, but i could not find an account with the details provided, may you please go to the nearest agency or provide us with either the customer number, decoder serial number or smartcard number, so that we may be able to assist you.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,
DStv (MultiChoice)'s reply21 Feb 2016, 11:28
Official
Hello jazninilyn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I also tried to pull out your account using the ID number provided and the cellphone number as well, but i could not find an account with the details provided, may you please go to the nearest agency or provide us with either the customer number, decoder serial number or smartcard number, so that we may be able to assist you.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I also tried to pull out your account using the ID number provided and the cellphone number as well, but i could not find an account with the details provided, may you please go to the nearest agency or provide us with either the customer number, decoder serial number or smartcard number, so that we may be able to assist you.Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
Best regards,