ZM
Zanele M
1 reviews | Active since Nov 2016
06 Apr 2022, 09:39
DS TV taking money from customers in a ***** manner
I received a call today from DSTv consultant to inform me that they have added a waiver subscription to my account. I tell the consultant that I do not want it and he tells me that I have to call them to cancel. Why can he not do it while he is on the line. So I have to spend on airtime to tell them I do not want something they added without my permission.
As if it’s not enough that DS tv is a ******* now they are trying to ***** R20 from us. I am going to take this complaint further than Hello Peter should they dare add this to my monthly premiums.
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Replies (1)ZM
Zanele M's updateReviewer Update
09 Apr 2022, 07:44Hi. I was informed that the waiver policy will kick in at the end of this month and it has been added for all your compact customers automatically. This consultant tells me I have to call to cancel or else it will show/be added on my next payment. The reason I say this process is ***** is because you know very well that not all your customers are going to call to cancel this, some not even noticing because its just R20. But how much will you be making out of this as a business. Now we have to spent money calling to cancel something we never authorized or approved of. This is so *********.
ZM
Zanele M's update09 Apr 2022, 07:44
Reviewer Update
Hi. I was informed that the waiver policy will kick in at the end of this month and it has been added for all your compact customers automatically. This consultant tells me I have to call to cancel or else it will show/be added on my next payment. The reason I say this process is ***** is because you know very well that not all your customers are going to call to cancel this, some not even noticing because its just R20. But how much will you be making out of this as a business. Now we have to spent money calling to cancel something we never authorized or approved of. This is so *********.