GM
Glendah M
1 reviews | Active since Apr 2018
03 Apr 2018, 09:05
Drunk agents taking calls
I called in on the 01/04/2018 to downgrade my account, only to speak to sizwe who did not only sound like he did not want to be at work but also hang over. He told some bull **** story of he cannot downgrade me account because my account has passed its due date which was 31/03/2018, I've never heard of this. I then told him I'm not going to pay R365 as i dont have it and i would like to speak to his team leader he then said"mam you can do whatever you want to do" REALLY??? Sibusiso then came onto the line after i held of 3 minutes only to explain my story again. My line then cut because of insufficient airtime did he both to call back as a team leader NO! I would like the floor manager to give me a call and fix this i am not going to pay R365 and reconnection fee.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Apr 2018, 09:29Dear Glendah Maaladiatla
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Apr 2018, 09:29
Official
Dear Glendah Maaladiatla
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Apr 2018, 14:05Good day Glendah Maaladiatla
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your payment date is on the 30th of every month. It is for this reason that your service can only de downgraded on the 30th of April 2018.
Please be advised that your service is currently disconnected. Should you require activate and still downgrade your service you may call our call centre and they can assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply04 Apr 2018, 14:05
Official
Good day Glendah Maaladiatla
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed.
To schedule your upgrades, downgrades or suspension of services. You may phone us or use self-service at any time to request the change, which we will implement on your next payment date.
Your payment date is on the 30th of every month. It is for this reason that your service can only de downgraded on the 30th of April 2018.
Please be advised that your service is currently disconnected. Should you require activate and still downgrade your service you may call our call centre and they can assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Regards
Rupert
Best regards,