Dropping telephone
Spending 2 hours monday night to sort out problem via phone. Again 18 min on Friday night because of E102 error message and the the line was dropped. Problem still not sorted !!!!
Dear Jano
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Jano
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Jano
It was not possible to get hold of you today and discuss your query telephonically.
I apologise to hear about the poor customer experience caused from dropped calls.
For further assistance, the signal has been sent through to both decoders to clear off the error message displayed. Please reboot both decoders by pulling out the power cables for five seconds. Replace the cables and allow the decoders to scan. Once fully scanned, the picture should be restored and error message cleared off.
Feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
Good day Jano
It was not possible to get hold of you today and discuss your query telephonically.
I apologise to hear about the poor customer experience caused from dropped calls.
For further assistance, the signal has been sent through to both decoders to clear off the error message displayed. Please reboot both decoders by pulling out the power cables for five seconds. Replace the cables and allow the decoders to scan. Once fully scanned, the picture should be restored and error message cleared off.
Feel free to contact us if you require any further assistance.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,