Dropped the call on me

I called and 1st spoke to Ntokozo who explained to me that my service was disconnected before my pay due date, due to me being charged a reconnection fee, and that it was a system error and that it will be reversed. My airtime unfortunately finished before we could finish the call. I called back just b4 15:00 and spoke to Ferraro, and while explaining he dropped the phone. I'm so done with DSTV, I can rather get myself the Ovi HD, I'm sure it will be stress free and the customer service will be better. Please sort out my account because I made another payment of R120.00 today.