BM
Bm M
1 reviews | Active since Aug 2012
28 Nov 2023, 10:19
Drop calls, ***** in my account
I have been trying to activate my account ,the agents are dropping my calls and no one calls back. I keep getting wrong amounts to pay & they lie it's fixed while it's not. My R100 airtime is finished cause of you mxm I want to report ***** that happened in my account. Why are you de*****ing my account ,How can someone I don't know access my account without my knowledge? How does someone add things on my account without me knowing ,without security checks.
Why wasn't I contacted to verify my details before you change things on my account? Are your agents performing this *****? My details are not safe with you if a nobody can access my account..why is my account not protected???
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
28 Nov 2023, 11:00Hi Bm Motlotsi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply28 Nov 2023, 11:00
Official
Hi Bm Motlotsi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
BM
Bm M's updateReviewer Update
28 Nov 2023, 11:53I just spoke to the 4th agent who also put me on hold for a fu@### 21 minutes with my airtime,no one calls me back, and drops the call. She said your system added extra subscriptions to my account ,who's fault is that. I will not pay extra money for something I did not do, I've been trying to pay since 25th and I'm getting the wrong amount ,now you wana charge me reconnection fee for your fault, call me back ASAP as I've been calling with no assistance ,I will not be ****** by you,this is ***** that you did..we can take it further cause you're costing me airtime and stressing my child
BM
Bm M's update28 Nov 2023, 11:53
Reviewer Update
I just spoke to the 4th agent who also put me on hold for a fu@### 21 minutes with my airtime,no one calls me back, and drops the call. She said your system added extra subscriptions to my account ,who's fault is that. I will not pay extra money for something I did not do, I've been trying to pay since 25th and I'm getting the wrong amount ,now you wana charge me reconnection fee for your fault, call me back ASAP as I've been calling with no assistance ,I will not be ****** by you,this is ***** that you did..we can take it further cause you're costing me airtime and stressing my child
BM
Bm M's updateReviewer Update
28 Nov 2023, 12:44I spoke to Sphe initially who **** and say she fixed the amount ,then a lady and a guy who put me on hold for over 30 minutes ,then Yoliswa and Zanele or something who dropped the call on me, she is arguing with me that I was not charged for that Disney that you saying the system added, so I'm disputing the charges for fun, the r689 I saw instead of r516 was false,I'm crazy I must go to weskopies nxa
BM
Bm M's update28 Nov 2023, 12:44
Reviewer Update
I spoke to Sphe initially who **** and say she fixed the amount ,then a lady and a guy who put me on hold for over 30 minutes ,then Yoliswa and Zanele or something who dropped the call on me, she is arguing with me that I was not charged for that Disney that you saying the system added, so I'm disputing the charges for fun, the r689 I saw instead of r516 was false,I'm crazy I must go to weskopies nxa
BM
Bm M's updateReviewer Update
28 Nov 2023, 14:43Almost the whole day still no callback since you dropped the call on me nxa
BM
Bm M's update28 Nov 2023, 14:43
Reviewer Update
Almost the whole day still no callback since you dropped the call on me nxa