Drifta still not working

On the 1st of October '15 i wrote a complaint stating that i am having trouble with the transfer of my drifta to my dad's account. Rupert then responded to my query stating that he tried to get hold of me. I have not received one phonecall or email or sms of any kind from multichoice to date, even using [Email Removed] email address has not worked. I still have a drifta that according to their records are on my name and not on my dad's name. that is after we went to Umhlanga on the10th of August 2015. Can someone please assist me as i still have the certified copies of both our id's. The problem is that my father is still in the northern cape and he wont be able to accompany me. What should i do