Drifta showing scrambled

So my drifta has not been working for the last 6 months. I started chatting to a lovely lady who tried helping yet I eventually ran out of airtime after half an hour. To this point I haven't been able to get the drifta to work regardless of upgrading or resting the device. I've tried calling again and resetting it yet I still get scrambled service even though it shows the dstv guide I get nothing. I would either like to have it working or for it to be cancelled (ironically I couldnt cancel the service online