Drifta not working, MC not fixing their fault

I called numerous times. Ever since I reactivated my PRM subscription my two driftas stopped working - exactly at the time that the World Cup also started. Every agents says 'resending the signal' and it should work, but it does not. I get an E-16 error. At last yesterday one agent talked to a supervisor and said that Multichoice *****ed up the Drifta signal when we reactivated the PRM sub and that it will be fixed within 24 hours because the mobile division has to reactivate it. I insisted that it happens immediately because we were at work and wanted to watch the rugby. That did not happen, and now after 24 hours it is still not working. This has been two weeks of struggling and calling and not receiving a service that I am PAYING for. I insist on a refund on my Drifta subs for the two weeks that I had no service, and had to spend time and money on phone calls. One agent even told me my Drifta was broken, and that I had to take it in to an agency for checking. How, I ask you, how, will both my Driftas break at exactly the same time? I want this issue fixed NOW, IMMEDIATELY. Shame on you Multichoice. BAD, BAD service.