RK
Rick K

1 reviews | Active since Jan 2018

19 Jan 2018, 10:53

Dream team Installations / DSTV

Dream team installations installed an explorer at my house on 18/12/2018. The service provider called me to ask what I wanted in terms of the installation, I had 2 separate decoder supplying to 4 tv’s. I told the service provider that the exact same setup should be used as the work was done already , years ago and we never had any problems. The service provider advised that an additional R450 should be paid for the dual view , I accepted and paid the R450 cash. I arrived home after work to find that the service provider connected 2 tv’s in one living room and another in the main bedroom. The one decoder was disconnected and left as is. Not only did he disconnect the decoder but the tv in the main bedroom has very poor signal and at times go off completely. He used all my cable , I paid for installation and he used the old cables??? And please advise how to TV’s in one living room can be of any use???? Very poor workmanship!!! I tried calling the service provider +- 10 times , no answer. I also read on Hellopeter that the service provider never replies.

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2018, 11:12
Official

Dear Rick Koekemoer

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

RK
Rick K's update19 Jan 2018, 11:22
Reviewer Update
Correct date : 18/01/2018
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2018, 16:43
Official

Dear Rick Koekemoer

We have tried calling you on *** numerous time but to no avail.

We have been in contact with Dream Team installations, spoke to Michael, who advised that they had been in contact with you earlier this morning to discuss your complaint.

He further advised that you reached an agreement and that the installation has since been sorted.

Kindly confirm if the above information is correct and true.

Kind regards

Boitumelo

DStv: Hello Peter Team

Best regards,

RK
Rick K's update24 Jan 2018, 09:48
Reviewer Update
Good day Boitumelo, I used a different service provider to fix the problem. Please advise on your email address, i will forward the photos i have taken. I had to pay an additional R1000 to have it repaired. I would like a refund of the R450 paid to dream team installations. I would also like to send you an sms that was sent to me from Dream team installations - "so you couldn't wait to hear from me before talking about logging a complain? so you think i could talk and refused to answer my business phone bcs of your 450? try and respect people also, I'm not living only bcs of that 450 of yours". Please advise if this is how you speak to a client???