Dramatic ordeals of viewing disconnection

Disconnected after I've paid before the agreed upon date. On the 5th I called 3 times on my cellphone and with every call one must at least spend 30 minutes and more without the problem resolved effectively. It's a stressful ordeal to senior citizens. Airtime is very expensive, the time spent is uncalled for and exploiting. On the 7th 03 25 it was Disconnected again, who is not doing their work properly amongst the 3 people I spoke to on the 5th 03 25? On the 7th I stayed online beyond 40 minutes. Is it fair the a customer? They give falls promises and impressions that the problem is resolved only for it and to surface 2 days thereafter. I need answers because I can't keep buying Airtime to deal with their incompetence