DR incorrectly and suspend services

<p>I changed my debit order details. Yet they still debited me at the legacy bank. The DR was returned and I was charged R115 for the RTD DR. Plus Multichoice sends me a notification advising the services are suspended and I will be charged additional for reconnecting the services. </p> <p>Upon querying, the customer consultant advised that no notification was received as there were no notes on the system.</p> <p>He also reinstated the services, took down my new banking details and waived the reconnecting fee. </p> <p>But this still left the RTD DR of R115 and a negative impact on my banking profile. He was unable to assist me in this regard. </p> <p>My question is if the previous consultant omitted to update my banking details, how can this be traced? And I want Multichoice to rectify my bank account as I do not want a negative impact on my credit rating. I require the R115 to be credited to my bank account as well. </p>