DPP wasting my time

I'm a premium subscriber of DStv and I app**** for the DPP package in November. The sales consultant called me and took my details and I was told that the before the decoder (explorer) could be dispatched, a debit order was supposed to go through from my account. We then agreed that this should be arranged for the 23rd of November.<br> The debit order went through on the 23rd, and I was excited that I was 5 days away from receiving my explorer. Today I'm typing this complaint because I haven't heard anything from them.<br> I've been following up for almost the whole week and nobody seems to be able to assist me. Apparently the DPP account is currently active but I still don't have the decoder.<br> I do NOT want any calls apologizing for anything, I just want my money back and this account to be deactivated.<br> The fact that multichoice has a monopoly in the SA market doesn't mean they have the right to just cheat us and expect that we'll be silent about it.<br> I've just about had it with this kind of service and don't want to speak to another powerless consultant who will transfer me to someone else.<br> Mind you, I use my airtime to call you and get this run around... Mxm