DPP still hasnt phone me

Wednesday the 07/10/2015 multichoice phone me and said to me they see i sent a sms for a problem i said no the only sms that i sent was to get the dstv explora special that they are running. the guy told me all about the special and gave me great advise what to do with my exsiting bouquet that i have know for the explora. he said that everything is going to be sent thru to their dpp department and a consulted will phone me within 24 hours. guess what it is friday afternoon 15:17 and the still havent phoned me. doesnt multichoice want the business? i would like the get the explora but this is redicuolas.