DPP special pt. 2

Hi, <br> <br> This is a follow up complaint. <br> <br> I am still awaiting the DPP department to provide me feedback. Another week has passed and I am no closer to having my Explora decoder than what I was last week. <br> <br> According to Constance from the DPP department, my credit check was failed. She cannot say why, so she gave me the credit bureau number. I spoke to Monica from XDS, who was very helpful. According to Monica and the report sent to me I score very high(945/100), and there are no failures on my credit rating. Constance did give me a number i could contact her on, ***, which when you call they cannot assist with any DPP related queries. They can log a call for you, which will be escalated to the DPP department for them to return your call. This never happens. <br> <br> I am utterly disappointed in the service provided by Mutilchoice in this regard. I am tired of excuses, i want to discuss this issue with some1 of actual \pull"in the respected departments. <br> <br> regards"