lvdm
leon van der merwe
1 reviews | Active since Apr 2013
26 Feb 2016, 00:00
DPP SC***
My account was activated on the 9th of February 2016 but since had numerous problems to get the system to run smoothly<br> The decoder was trying to scan for two days and after phoning in to client services I was told to get it to the nearest Multichoice branch for checking<br> I took it back to Southmore at Wonderpark to check it who found that there was a problem and had to be replaced .Johannesburg refused to replace it and insisted for a software program to be run<br> The software program was run and I was assured that all is fixed<br> Since this morning I cannot watch programs 101 to 117 as the systems advices me codes E32-4 and sometimes E48-32<br> Tonight the whole system shut down and out of frustration we switched of the TV and decoder <br> and of course I have to pay and nobody is really interested in providing an acceptable level of service<br> Why is it that you purchase a new product and then experience problems with it and the company's services is just not there when you need it but when it comes to payment you have to be on time I cannot say the same in this case.<br> <br> The support I got from Multichoice is unacceptable and atrocious
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DStv (MultiChoice)'s replyOfficial
26 Feb 2016, 10:01Hello leonvdmerwe,
Your comments regarding our service are very important to us. We apologise for any inconvenience caused in this regard.
The signal has been sent to your decoder to clear the error messages displayed.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no DStv Catch Up titles.
Thank you for taking your time to contact us. We value your support.
Kind regards
Dinah
Your comments regarding our service are very important to us. We apologise for any inconvenience caused in this regard.
The signal has been sent to your decoder to clear the error messages displayed.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no DStv Catch Up titles.
Thank you for taking your time to contact us. We value your support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply26 Feb 2016, 10:01
Official
Hello leonvdmerwe,
Your comments regarding our service are very important to us. We apologise for any inconvenience caused in this regard.
The signal has been sent to your decoder to clear the error messages displayed.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no DStv Catch Up titles.
Thank you for taking your time to contact us. We value your support.
Kind regards
Dinah
Your comments regarding our service are very important to us. We apologise for any inconvenience caused in this regard.
The signal has been sent to your decoder to clear the error messages displayed.
It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps :
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no DStv Catch Up titles.
Thank you for taking your time to contact us. We value your support.
Kind regards
Dinah
Best regards,