DPP poor customer service

On 05-01-2015 I had sent the SMS for the DPP promotion, a consultant contacted me on the 10-01-2015 to verify if i qualified for the promotion. On the 14th the explora was delivered and when installed on the 18th we called the call center to activate the subscription. The consultant that we spoke to said that it was already registered to someone else and the explora needed to be exchanged. I have spoke to 4 different consultants arranging for a new explora to be delivered but nothing has happened.<br> <br> And now I am sitting with an explora that is registered to someone else. <br> <br> Is this the kind of service you give to your good standing customers?