DPP Not delivering on promice ***

I app**** for the DPP decoder (Explorer) and my debit order went of the 28 Sept as agreed, the installer came to install the decoder on the 30th, from that day on I only had problems with DSTV.I was not registered and on the 1st my subscription was unavailable, I called the call centre, after holding on for 10 of 15 minutes per call and insisting on speaking to a supervisor. I was told I owe Multichoice R9.00, my subscription was reinstated.A day or so after this my duel view was inactive, after calling again and holding on this was rectified. I was informed I was not registered for dual view, even though the installer informed the call centre and I told the person when applying for the DPP to make sure ill have duel view.A day or so after this the DSTV explorer did not have the play/ pause function and AGAIN I was informed I was not registered.<br> THEN I WAS NOT REGESTERED TO VIEW BOX OFFICE!!! AND ALL THE ABOVE WILL BE ESCELATED.This is unacceptable as the fact remains when I app**** for the DPP I explained to them what I want and they said there will be no issues. After numerous emails and call my issues was attended to, this morning I woke up AGAIN to a error message(E16-4)