DPP NOT ACTIVATED.

Item: DStv (MultiChoice)
Rating: 2
Author: Yolandi N

Dear DSTV,<br> <br> I have purchased DSTV Explora from you on your DPP special, the decoder was delivered but your call centre agents cannot activate it. I was asked to sms 41250 or 32444 for it to be activated and as it stands right now it hasn't been activated. The call centre cannot help and doesn't have your direct telephone line or e-mail. The first payment went off on the 1st of October together with my normal payment for Premium subscription. This money needs to be refunded to me.<br> <br> How am I suppose to activate the decoder then? I have already spent over R150 on calls trying to sort out your problems, but every call leads to it's beeing escalated. if it doesn't get activated today may you please collect your decoder from me. I do not want it anymore

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

07 Nov 2015, 08:47

Hello Yolandisteven,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

Best regards,

DStv (MultiChoice)'s reply07 Nov 2015, 08:47

Official

Best regards,

DPP NOT ACTIVATED.

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