FL
Francois L
1 reviews | Active since Jan 2016
22 Dec 2016, 14:14
DPP No Response
<p>I contacted DStv recarding a promotion, I was informed that there is a baclkog and the DPP dept will contact me in 6 to 7 days. 14 days later I phoned again and the call centre agent escalated the matter proising a call back in 24 hours, on 21 December 2016 I call again as no calls received missed or registered on my voicemail, again escalated with the same promise. Today 22 Dec 2016 I call the switchboard and ask to speak to someone at DPP, I get transferred to yet another Call centre agent who informs me DPP cannot be contacted directly, you have to wait for them to contact you. DStv having it too easy? No compitition so you can treatthe customer as badly as you like? Pathetic!</p>
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
22 Dec 2016, 14:31Dear Francois
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply22 Dec 2016, 14:31
Official
Dear Francois
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Dec 2016, 15:16Good day Francois
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
You will be contacted shortly .
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply22 Dec 2016, 15:16
Official
Good day Francois
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Providing customers with unsatisfactory service is not in line with our ethic. Please accept our sincerest apologies in this regard.
You will be contacted shortly .
Thank you
Girly
Best regards,