DPP - NO DELIVERY AND RUNAROUND SERVICE

I have been a DSTV costumer for more years than I care to remember with no complaints in general. I have recently made use of the DPP offer from Multichoice and was approved on 06-10-15 and consequently my account was debited on 08-10-15. Since then I have been in contact twice to track the process of my decoder delivery whereby I was told that my request is \pending"and that it will be \""escalated\"". The last straw was this morning and two weeks later (19-10-15) where I personally phoned the DPP offices and was told that my status is still \""pending\"" and there were no supervisors that I could speak to. They also did not want to relinquish any emails for a supervisor so I could personally follow up but did offer to \""escalate\"" my queries again. <br> <br> What a joke as far as service delivery!!! Please feel free to cancel my DPP contract."""