MN
Mpumelelo N

1 reviews | Active since Dec 2009

28 Jan 2015, 14:10

DPP is pathetic promotion!

I sent the DPP sms for DSTV to call me but they didn't when I called through the DSTV call centre they gave me another number to sms to, which I did but waited for about 3 weeks for the call. I eventually received the call and the application was done but I was told I'd get a call regarding the outcome of my application the next day. I have been waiting for over 2 weeks now without feedbac. Today I called the call centre about 3 times and in those times 3 different numbers for the DPP call centre which all of them are not correct.<br> The most fustrating thing is that the DSTV call centre cannot give you any information they just refer you to the call centre with the incorrect numbers. This is horrible service!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Jan 2015, 16:20
Official
Hello Moirra,

We have escalated your query to the DPP department to assist you directly with your concerns.

We would like to sincerely apologise for the delay.

Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Warm Regards

Kristel