DPP Explora package

Good Morning,<br> I am extremely unhappy with ho the following situatin has been handled,<br> I signed up for the DPP Explora pakage on the 14th September 2015 , The consaltant advised that I first need to make an Adoc payment of R849 before I could receive the decoder , They then advised that the decoder woud be deliverd 3 days from date of payment , <br> The payment went off my account on the 17th September, <br> I have phoned Multichoice on the 24th Septmber to trace my decoder, they advised that they did not know where it is and they will be giving me a call back shortly to advise on the situation , - I did not receive this follow up call!!!!<br> I then phoned again on the 28th September and again they advised that they could not trace the decoder and advised that I should phone the courier???.My contract is with Multichoice and not with the courier why should I phone to track and trace??<br> The consaltant again advised they would phone me back in 5 minutes...still waiting??!!!<br> <br> Warrick<br> <br> <br>