DPP department soooooo unproffesional

I am not impressed with the level of service i am currently receiving from multichoice. Nthabiseng called me with regards to the sms about three weeks ago. As we were doing the credit check i was told there is a problem with the systems and she cannot get feedback but she promised to give me a call back once the system is up and running. I am still waiting three weeks later for her call. I would call Multichoice to receive no help from anyone because DPP is not part of multichoice the call centre could not assist. On Monday (2 March 2015) i received an sms from dstv why not take control of your account visit self service but i called the call centre to find out what was going on but no one could assist me. DPP should call me they will send an email and today is the 4th of March 2015 and i still have not recevied a call from anyone. I would appreciate it if someone could get back to me with regards to my application. It is not acceptable that empty promises are made on the website. Zero service delivery.